Our Sandusky Model Center boasts a unique team of three individuals; Sales Manager Jennifer Neese, and new home consultants Melanie Ritz and Jeremy Parish. We sat down with them to hear in their own words what they love about working with our customers, their favorite floorplans, and what makes Wayne a different kind of homebuilder.
What do you look forward to the most in your role with Wayne Homes?
Melanie: In my role here at Wayne Homes, I look forward to being on a team who values each other’s goals and supports one another each and every day. I look forward to creating a new experience with every new customer who walks through our doors.
Jeremy: Coming in to work each day knowing that I work with a team of people who share the same work ethic and desire to create “raving fan” experiences for our homeowners.
What makes you proud about working for Wayne Homes?
Jennifer: Being part of a company that is who they say they are. We have values that run to the core of our business and our everyday operations that I find both admirable and endearing. We build a quality home and provide our homeowners with an excellent experience while we do it!
Jeremy: Everyone that walks in is looking for a quality, well-built home and we absolutely provide that to each homeowner. What makes us unique is that we don’t lead the conversation with “ You need this…” but instead let our homeowners tell us what is important to them and their family.
How do you succeed in your role for Wayne Homes?
Melanie: I succeed in my role here at Wayne Homes by creating relationships with customers and getting to know them and what’s most important to them when it comes to the build of their new home.
Jennifer: Staying focused, motivated and always building my skills through reading and learning both about leadership and the industry.
What is your favorite floor plan? Why?
Melanie: My favorite floorplan that we have to offer is our Montgomery. There’s really so much you can do with the space and square footage it includes, and I have seen so many renditions, it’s hard to choose what to do with it and which layout is my favorite. It’s hard for me to pick a favorite home I have sold, because there’s something from each of them that I love.
Jennifer: The Columbia is currently my favorite floor plan…although that changes from time to time! I’m in LOVE with the new farmhouse elevation too! My favorite home I have sold was a custom Washington, turned sideways and completely redesigned to be a 2500 square foot family vacation home with a double covered porch in my hometown of Marblehead.
What are some of the ways you help people think through all the decisions that have to be made in regard to floor plans, customization, fixtures and so forth?
Jennifer: By asking them questions about the way they use their current home, and how they envision life in the new home. I love coming up with an idea that the customer didn’t even realize could be done…and making their ideal home perfect!
Jeremy: I like to start with their layout first and then move on to the finishes. If the layout isn’t right or if they don’t have those high ceilings they absolutely have to have, the house will never be what they need. Once we have that just so, then talking about their favorite colors or how to make that kitchen look like the one they saw on tv just flows naturally.
Why should people visit your model center?
Melanie: People should visit our model center to start their new home building journey out on a memorable note. We want to provide an experience that’s going to be different than what they will get from any other builder. Not to mention, our model is brand new and beautiful, so it’s a great opportunity to see what’s new and upcoming in the home building industry.
Jeremy: Not only do we have a great model that shows off all the different things someone can have in their home, there is a whole team here ready to make some coffee and sit down to learn how we can help you create a home that will make life all the better.
Why is Wayne Homes a good choice especially for people who’ve never built a home on their own land? In other words, what makes Wayne special?
Jennifer: What makes Wayne Homes different is the partnership we offer to get the homeowner from point “A” to point “B”. From the lot preparations, to finding a lender or even finding land…we’ve got you covered!
Jeremy: We often hear new homeowners talk about feeling overwhelmed and nervous to make so many decisions. What makes Wayne Homes so great is that we don’t just hand a homeowner a checklist and say “do this and then give us a call”, we partner with them and have experts at every stage to make their build as stress and hassle free as possible.
What do you find most rewarding about helping to create a customer’s home?
Melanie: What I find most rewarding about creating a customer’s home is watching them take ownership of it from the first drawing, to the exchange of their keys when their home is complete.
Jeremy: The most rewarding part, for me, in helping a customer achieve something they may not have thought possible. Whether that be helping them create the perfect master bathroom oasis retreat from their everyday life, the walk in closet of their dreams or great room big enough for the whole family!
If you had to choose one great customer experience, what would it be?
Melanie: If I had to choose one great customer experience, it would be the time I gave my customer the flooring she fell in love with at no cost. She broke into happy tears and gave me the biggest hug, and that’s something I will never forget.
Jennifer: When our team was able to deliver the keys to a homeowner just days before their wedding date! They never thought it was possible, and we were able to exceed their expectations with regard to quality AND deliver their home sooner than anticipated. The wedding pictures on the front stoop of their brand new home were priceless!
What is your favorite part about creating a customer’s home?
Melanie: My favorite part about creating a customer’s home is simply being a part of the creation with them. Of course, they are the ones who are making the big decisions, but I always like to suggest ideas or different ways they could do one thing that could make a big difference.
Jeremy: Custom exteriors hands down. It is the first thing a homeowner sees when they pull in the driveway and knowing you helped them create something that will make them happy each time the pull in the driveway is a great feeling.
Want to get to know our team a bit better? Stop by the Sandusky Model Center anytime to say hello and start brainstorming ideas for your dream home!
About Wayne Homes
Wayne Homes is a custom homebuilder in Ohio, Pennsylvania, Indiana, Michigan, and West Virginia (see all Model Home Centers). We offer more than 50 fully customizable floorplans and a team dedicated to providing the best experience in the home building industry. For more information, Ask Julie by Live Chat or call us at (866) 253-6807.