Jun 25, 2015 Building a Custom Home

Meet Our Dedicated Customer Care Team

When you build a custom home with Wayne Homes, you have an entire team at your service. Even after your home has been completed, our Customer Care Team continues to serve you. We’ve been building homes for over 40 years, and the key to our longevity and success is exceptional customer service. We stand behind the warranties we provide, and our Customer Care Technicians make sure your needs are addressed. We’d like to introduce you to a few of our techs and let you see what they say about our home building process and how much they enjoy helping customers like you.

Scott Warner: Serving our Portage Model Center

Scott Warner has been with Wayne Homes for well over a decade. Currently, he’s our Customer Care Technician at the Portage Model Center, but he’s worn many hats for us the last 12 years—most notably as a Field Manager, Manager for Product Development and the Estimating Department. Scott has enjoyed watching people’s dreams come to life, and says: “It’s great to see what our customers have done with our floorplans.” Scott adds: “Our homeowners are very appreciative that we do what we say we are going to do and, we stand behind our work.” When he is not assisting others with getting the most out of their custom home, Scott’s out camping in the wilderness, attending one of his daughter’s softball games, or on duty as a volunteer firefighter.

Eric Mumaw: Serving our Belmont Model Center

Eric Mumaw joined our Customer Care Team over a year ago, but has been involved with Wayne Homes for much longer. Back in 2011, we had the privilege of building Eric’s custom home, and that was enough to make him a believer. The best advice he can give new Wayne Homes homeowners is to “follow the maintenance tips that we provide.” Eric strives to do his best every day, and builds homeowner confidence by providing consistent communication and follow through. Eric loves making customers smile, and when he’s not at work, you’ll find him hanging out with his family, lounging by his backward pool, and doing yard work.

From our 2-year Fit and Finish Warranty to our extended 10-year Structural Warranty, we’re confident in the materials we choose and the quality of work our trade partners provide when we build your custom home. After you move in, you’ll have an elevated peace of mind knowing you have a dedicated Customer Care Team on call when you need them the most. When you’re ready to start building your custom dream home, stop by the Model Home Center nearest you to speak with a member of our sales team and start working on your Personal Value List.

About Us

Wayne Homes is a custom homebuilder in Ohio, Pennsylvania, Indiana, Michigan, and West Virginia (see all Model Home Centers). We offer more than 40 fully customizable floorplans and a team dedicated to providing the best experience in the home building industry. For more information, Ask Julie by Live Chat or call us at (866) 253-6807.

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